Return & Refund Policy
This Return & Refund Policy (“Policy“) applies to all purchases made from Promotional Attire, LLC (“we,” “us,” or “our“). By making a purchase, you agree to the terms of this Policy.
Non-Customized Products
- Returns for non-customized products must be initiated within 14 days of delivery.
- Items must be unused, unlaundered, unworn, and in their original packaging with all tags attached.
- The customer is responsible for return shipping costs unless the item is defective.
- A refund will be issued to the original payment method within 5-7 business days after we receive and inspect the return.
Customized Products
- Customized or personalized products cannot be returned or refunded .
- We do not accept returns on any items that have been embellished, embroidered, or otherwise customized.
- If a customized product is defective due to manufacturing or embellishment issues, we will replace the item or provide a full refund at our discretion.
Defective Items
- Defective items must be reported within 7 days of delivery.
- Photo documentation of the defect must be provided.
- We will cover return shipping costs for confirmed defective items.
- Replacement or refund will be provided for verified defective merchandise.
How to Initiate a Return
- Contact our customer service team at help@woocommerce-1322178-5021832.cloudwaysapps.com.
- Include your order number and reason for return.
- Wait for return authorization and shipping instructions.
- Package the item securely with all original materials and ship to the address provided in the return authorization instructions.
For questions about returns or refunds:
Policy Changes
We reserve the right to modify this Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
Last Updated: November 5, 2024
