Shipping Policy
Last updated: November 1, 2024
Processing Times
- Orders are typically processed within 1-3 business days
- Processing begins once payment has been confirmed
- You will receive a tracking number via email once your order ships
- Business days are Monday through Friday, excluding holidays
Order Availability & Backorders
If an item becomes unavailable after order placement, we will:
- Contact you immediately via email
- Offer suitable product alternatives
- Provide an estimated restock date if applicable
- Work with you to find a mutually beneficial solution that meets your needs
Shipping Methods & Delivery Times
Domestic Shipping (United States)
- Standard Shipping: 7-12 business days
- Express Shipping: 3-7 business days
- Priority Shipping: 2-3 business days
International Shipping
- Standard International: 10-20 business days
- Express International: 7-12 business days
- Not all countries are eligible for shipping. Please check our list of supported countries at checkout.
We prioritize reliable, cost-efficient shipping methods while ensuring the quickest possible delivery of your items.
Order Tracking
- A tracking number will be provided via email once your order ships
- You can track your order through our website using your order number
- Please allow 24-48 hours for tracking information to become active after receiving your tracking number
Shipping Restrictions
- We cannot ship to P.O. boxes (Due to carrier restrictions)
- Some items may not be eligible for international shipping due to customs regulations
- We reserve the right to cancel orders to addresses we cannot verify
Multiple Item Orders
- Items may ship from different locations due to our supplier network
- You may receive multiple packages for a single order
- Each package will have its own tracking number
Delivery Issues
Lost Packages
- Packages are considered lost after 20 business days (domestic) or 30 business days (international)
- Claims for lost packages must be filed within this timeframe
- We will investigate all claims and work to resolve the issue promptly
Wrong Address
- Customers are responsible for providing correct shipping information
- Additional shipping charges may apply for redirected packages
- We cannot guarantee delivery to addresses different from the one provided at checkout
Holiday Shipping
- Processing and delivery times may be extended during peak seasons (holidays)
- We recommend placing orders early during these periods
- Special holiday shipping deadlines will be posted on our website
Contact Us
If you have questions about our shipping policy or need assistance with a shipment, please contact our customer service team:
- Email: help@woocommerce-1322178-5021832.cloudwaysapps.com
- Phone: 940-945-9595
Policy Changes
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.
